Last Updated: 31 October 2023

1. Introduction

Welcome to Suburban Gas and Plumbing. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services. By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1. Personal Information

  • Name
  • Contact information (email address, phone number, mailing address)
  • Billing and payment information
  • Job and appointment details
  • Any other information you provide to us

2.2. Non-Personal Information

We may also collect non-personal information such as:

  • Browser type and version
  • Operating system
  • IP address
  • Website usage data

3. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

  • Providing plumbing services
  • Sending you appointment reminders
  • Responding to your inquiries and requests
  • Processing payments
  • Improving our website and services
  • Complying with legal obligations

4. How We Protect Your Information

We take reasonable and appropriate measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

5. Cookies and Tracking

Our website may use cookies and other tracking technologies to collect non-personal information. You can set your browser to refuse cookies or alert you when cookies are being sent.

6. Third-Party Links and Services

Our website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of these websites and encourage you to review their privacy policies.

7. Sharing Your Information

We may share your information with third parties, including service providers and contractors, only to the extent necessary to provide our services or when required by law.

8. Your Choices

You may have certain rights regarding your personal information. You can request access, correction, or deletion of your personal information by contacting us at

9. Children’s Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect information from children under 13.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website, and the date of the latest revision will be noted at the top of the policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Victoria.